Frequently Asked Questions

We strive to make your arrival experience as smooth and welcoming as possible. Our check-in process is designed to be simple, seamless, and stress-free, allowing you to arrive on your own schedule and settle in with ease. Whether you’re arriving during the day or later in the evening, you’ll be able to get comfortable right away and feel at home from the moment you arrive. We want your stay to begin effortlessly so you can focus on relaxing and enjoying your time with us.

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Check-in begins at 4:00 p.m., and check-out is at 10:30 a.m. Early check-ins or late check-outs may be available upon request and subject to availability. Requests for early check in can be submitted via hotel messaging on the morning of your arrival.

Yes! Our team takes great care to ensure your suite is thoroughly cleaned and perfectly prepared for your arrival. During your stay, we also offer a daily Refresh & Replenish service. If you need extra towels, toiletries, or any other essentials, please don’t hesitate to reach out to our guest services team—we’re here to help.

Yes our WiFi is secure, high-speed, and included for hotel guests.

Absolutely! Blowing Rock is a vibrant town with outdoor adventures, unique shopping, and cultural attractions. From hiking trails to shopping local boutiques, there's something for everyone. Our guest services team is happy to provide recommendations tailored to your interests.

You can also find activities and our staff favorites under our journal page, which you can find here.  

If you encounter an error or a failed payment authorization, here are the possible reasons:

• Your browser or device has a pop-up blocker that prevents the payment security page from opening
• If you're overseas, your bank may be sending a netcode SMS to a different phone number than the one you're using
• Your bank may not be enrolled in the 3D Secure verification program, or your card may not support international and online payments
• If you face this error, try making the payment again using a different browser with all ad blockers disabled.

If the issue persists, please call or text our team directly at (828) 414-2800 or contact your bank or card issuer to confirm if they support 3D Secure verification and if your card can be used for international and online payments

While we do not have staff on-site 24/7, we will ensure that you have a warm, welcoming check-in experience. If you have any questions, please feel free to reach out to our guest services team via our messaging system.

While we love our furry friends, The Manor is not pet-friendly to maintain the comfort and allergies of all our guests. Having un-approved pets at the hotel will result in a minimum additional cleaning charge of $300 and eviction. Service animals are welcome.

Smoking is not permitted inside or on the hotel balconies. Smoking will result in a minimum additional cleaning charge of $300 and eviction.

The Town of Blowing Rock has ordinances stating: “Raucous noise from a party or gathering in residential areas is prohibited after 11:00 p.m.” We enforce these town ordinances and ask that guests be mindful of their neighbors’ different sleeping/waking schedules during their stay.

While we do not offer physical gift cards at this time, if you would like to reserve a room for someone else, please contact us at contact@blowingrockmanor.com

We are committed to ensuring that all guests have a comfortable stay. Our hotel features ADA-compliant rooms and facilities. Please contact us directly to discuss any specific accessibility needs.

We do not have any rooms with double beds/queens. If you need a room similar to this set up, our king suites, signature king, balcony king, and artisan suites include a king-size bed as well as a queen-sized sleeper sofa.

Our daily Amenity Fee bundles our most popular perks and exclusive local partnerships to elevate your mountain getaway, offering value that far exceeds the cost.

• Local Dining: A $10 nightly breakfast voucher with complimentary drip coffee redeemable at Hellbender Bed & Bev and Bistro Roca.
• Welcome Drinks: Two complimentary drink vouchers to unwind at Sunset & Vine, located at 150 Sunset Drive, Blowing Rock, NC.
• Lounge Refreshments: Full access to a curated selection of snacks, bottled water, and drinks in the lobby lounge.
• Premium Coffee: Barista-quality Nespresso coffee available on demand in the lobby.
• Covered Parking: Secure, weather-protected parking for the duration of your stay.

As this fee is integrated into your reservation, it cannot be waived, ensuring that all guests enjoy these premium conveniences and an elevated experience during your stay.

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Yes. One hairdryer will be provided in each suite.

Yes! We offer Keurigs and premium K-cups for brewing a rich, flavorful cup of coffee. For your convenience, we also provide a selection of tea bags and thoughtfully curated amenities to enhance your coffee bar experience.

Yes, we provide on-site parking exclusively for our hotel guests. Spaces are limited one space per reservation.

Yes. The ice machine is located on the first floor, in our kitchenette area. That area is accessible 24/7.

There are no microwaves in the room. However, we have a “community microwave” that is in our kitchenette area on the first floor. That area is accessible 24/7.

Yes. We have Adirondack chairs on the backside of the property by the creek as well as a set of rocking chairs on the front of the property.

We do not, but we would be happy to provide one if requested.

Cancellations made 14 days or less before check-in are not entitled to a refund.

Reservation confirmation requires payment of the full amount.

Reservations must be cancelled within 24 hours of confirmation to receive a full refund.

Cancellations made more than 24 hours after confirmation and up to 14 days before check-in will receive a refund, subject to a $50 cancellation fee.

Any changes made to your reservation within these time frames are subject to our cancellation policy.

If you need to add or remove a night(s) from an existing reservation, please contact our staff via email, contact@blowingrockmanor.com or call us at (828) 263-4180. Please include your reservation number when submitting a change to any reservation.

Changes to an existing reservation must be made at least 21 days prior to the check-in date

Changing dates for an entire reservation will be subject to our cancellation policies (see FAQ item above).

Immediately upon making a reservation, you will receive both email and text communications from us. Your confirmation email will include your check-in and check-out dates, our policies, reservation billing details, and contact information.

At 8 a.m. on the morning of your arrival, you will receive an email and text with your smart lock code so that you can access the hotel’s exterior and room keypads.

Guests making same-day reservations will receive a text message containing necessary check-in information as well.

Our daily Amenity Fee bundles our most popular perks and exclusive local partnerships to elevate your mountain getaway, offering value that far exceeds the cost.

• Local Dining: A $10 nightly breakfast voucher with complimentary drip coffee redeemable at Hellbender Bed & Bev and Bistro Roca.
• Welcome Drinks: Two complimentary drink vouchers to unwind at Sunset & Vine, located at 150 Sunset Drive, Blowing Rock, NC.
• Lounge Refreshments: Full access to a curated selection of snacks, bottled water, and drinks in the lobby lounge.
• Premium Coffee: Barista-quality Nespresso coffee available on demand in the lobby.
• Covered Parking: Secure, weather-protected parking for the duration of your stay.

As this fee is integrated into your reservation, it cannot be waived, ensuring that all guests enjoy these premium conveniences and an elevated experience during your stay.

100% of reservation fees will be charged to your method of payment at the time of booking.